Privacy Policy

1 Overview

Vedtam Tech Solutions ("Vedtam", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy applies to our website at www.vedtam.com and all associated services, products, and communications.

By using our website or engaging with our services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website immediately.

2 Information We Collect

2.1 Information You Provide

When you interact with us — through our contact forms, consultation requests, or email — we may collect:

• Full name and professional title
• Business email address and phone number
• Company name and industry
• Service requirements and project details
• Any other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation paths
• Referring website or search query
• Device type (desktop, mobile, tablet)

2.3 Communications

If you contact us via email or WhatsApp, we retain records of that communication to ensure quality service and follow-up.

3 How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To respond to consultation requests and deliver contracted IT and cybersecurity services.
• Communication: To send project updates, proposals, and relevant service information.
• Website Improvement: To analyse traffic patterns and improve user experience.
• Legal Compliance: To meet obligations under Indian IT law, CERT-In directives, and applicable regulations.
• Security: To detect and prevent fraudulent or malicious activity on our platforms.

We do not use your data for automated decision-making or profiling without your explicit consent.

4 Lawful Basis for Processing

We process personal data only where we have a valid legal basis, including consent, contractual necessity, legitimate interests, and legal obligations.

5 Sharing of Information

We do not sell, rent, or trade your personal data. We may share information only in these limited circumstances:

• Service Partners: Trusted third-party tools (e.g., hosting, email delivery, CRM) used to operate our business, bound by confidentiality agreements.
• Legal Obligations: When required by law, court order, or government authority under the Information Technology Act, 2000 or related regulations.
• Business Transfer: In the event of a merger, acquisition, or asset sale, data may be transferred to the acquiring entity with equivalent protections.
• With Your Consent: For any other purpose with your prior written consent.

6 Cross-Border Data Transfers

Some vendors and infrastructure providers may process data outside India. Where cross-border processing is required, we apply contractual and organizational safeguards to maintain an equivalent level of protection.

7 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Types of cookies we use:

• Essential Cookies: Required for the website to function properly (e.g., navigation, form submissions).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences on return visits.

You can control cookies through your browser settings. Disabling certain cookies may limit some website functionality. We do not use cookies for advertising or cross-site tracking.

8 Data Security

As a cybersecurity company, data protection is central to our operations. We implement industry-standard safeguards:

• TLS/SSL encryption for all data in transit
• Encrypted storage for personal data at rest
• Role-based access controls limiting staff access to data
• Regular security audits and vulnerability assessments
• Incident response procedures aligned with CERT-In guidelines

9 Your Rights

Under applicable Indian data protection laws and international best practices, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where we have no legitimate basis to retain it.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@vedtam.com. We will respond within 30 days.

10 Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Contact/Enquiry Data: Up to 2 years from last contact, unless a service contract is formed.
• Client Service Data: Duration of the contract plus 7 years (as required for tax/legal records).
• Website Analytics: Aggregated data retained indefinitely; individual-level data deleted after 14 months.

Upon expiry, data is securely deleted or anonymised.

11 Third-Party Links

Our website may contain links to partner websites, technology vendors, and industry resources. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party websites you visit from our site.

12 Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal data to us, please contact us immediately and we will delete it promptly.

13 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

14 Contact Us

For any privacy-related questions, requests, or concerns, please reach out to our team: